WEL Networks
Empowering WEL Networks to embrace its digital future.
Background
WEL Networks has always been an innovator in the electricity distribution space. But with global mega-trends like decarbonisation and rising customer expectations putting pressure on the infrastructure, they knew they had to adapt—and fast. Faced with an aging network and the potential need for a $1.6 billion investment, WEL needed a smarter, data driven approach to stay ahead of the curve. That's where we came in. At D&Co, we thrive on turning complex challenges into seamless, customer-focused solutions, and WEL Networks’ digital transformation was no exception.
The challenge
WEL Networks was grappling with several key challenges as it prepared for the future:
· Rising Costs & Outdated Infrastructure: If WEL continued operating in the same way, they would need to invest $1.6 billion by 2040. They needed to modernise and optimise their investment using digital and data-driven strategies.
· Energy Transition & Customer Expectations: As more customers adopted solar energy, battery storage, and electric vehicles, energy usage patterns were becoming increasingly complex. WEL had to adapt quickly to these changes to maintain operational efficiency.
· Fragmented Digital Systems & Data Silos: Their internal systems weren’t talking to each other. Siloed data meant that opportunities for innovation and improved decision-making were being missed.
· Cultural & Technological Divide: A significant cultural divide between the IT team and the rest of the business was creating barriers to collaboration and slowing down progress.
At D&Co, we guided WEL Networks through a step-by-step
transformation, blending digital strategy with practical implementation to deliver long-term value.
“Partnering with D&Co has been instrumental in our journey toward a fully digital future. Their strategic insight and hands-on approach helped us not only optimise our operations but also unlock the true potential of our data. We’re now more agile, more efficient, and better equipped to serve our community in this era of energy transformation.”
— Garth Dibley, CEO, WEL Networks
Our solution
At D&Co, we guided WEL Networks through a step-by-step transformation, blending digital strategy with practical implementation to deliver long-term value. Here's how we helped WEL Networks on their transformation journey:
· Digital Vision & Strategy Alignment: Together, we defined WEL’s digital vision, ensuring it aligned with the broader business goals. A strong business case was built to back up the necessary investment, setting the stage for transformation.
· Current & Target State Assessment: We conducted interviews with WEL’s leadership to gauge their digital maturity. This gave us a clear view of the current state and a benchmark to measure future success. We also identified critical gaps and opportunities through a comprehensive gap analysis.
· Target Operating Model & Roadmap: Once we had a solid understanding of WEL’s digital potential, we crafted a target operating model and an actionable roadmap. This roadmap focused on priority areas such as enhancing customer engagement, enabling the mobile workforce, and improving data management and systems integration.
· Business & Technology Implementation: We then rolled up our sleeves to make it happen. Core platforms have been upgraded or in the process of being upgraded to unlock new capabilities. We also fostered a culture shift, empowering employees with the right tools and insights to work more efficiently.
· System Integration & Data Optimisation: Our team helped WEL break down data silos and start the journey to implement an enterprise-wide integration platform, ensuring seamless data flow across systems. This unlocks business value by giving WEL the ability to harness their data for smarter decision-making.
· Monitoring & Continuous Improvement: We’ve set up a robust framework to monitor performance and drive continuous improvement. We helped WEL embrace a mindset of agility, ensuring they could adapt and evolve as new challenges and opportunities arose.
CONCLUSION
By embracing a clear, customer-focused digital strategy, WEL Networks is successfully transitioning to a modern, data-driven organisation. Their optimised capital investment strategy, along with enhanced operational efficiency and customer engagement, has set them up to not just meet but exceed the demands of the future.
At D&Co, we pride ourselves on being the partner that delivers tangible, meaningful results. With WEL Networks, we helped unlock their digital potential and have helped them on their journey to be a leader in energy transition, and be ready to face tomorrow's challenges head-on.
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