Customer Insight (Ethnography, Walk a Mile, Interviewing, Quant)

We gather deep customer insights through various methods including ethnography, 'walk a mile' experiences, interviews, and quantitative research to understand customer behaviours and needs.

Customer Experience (CX) Strategy & Execution

We develop and execute comprehensive 'Moments that Matter' CX strategies that ensure we're tackling the moments that really matter to your customers.

Digital Experience (DX) Strategy & Execution

Our team creates and implements digital experience strategies that improve online interactions, streamline digital touch points, and enhance overall digital engagement.

Employee Experience (EX) Strategy & Execution

We design and execute strategies to improve the employee experience, fostering a positive workplace culture and enhancing employee satisfaction and productivity.

Service Design

We design or redesign services to enhance usability, efficiency, and satisfaction, ensuring they meet the needs of your customers effectively.

Rapid Design Sprints & Prototyping

We use our proprietary 'Experience Innovation System' to facilitate design sprints and prototyping workshops to quickly develop and test new ideas, allowing for fast iteration and refinement based on customer feedback.

Customer Testing and Idea Validation

Our team conduct customer testing and validation to ensure new ideas and concepts resonate with your target audience and meet their needs.

Velocity Coaching

We didn’t set out to offer coaching, but apparently we’re quite good at it. Using award-winning innovation practitioners, we’ll build hands-on capability inside your own organisation – carefully aligned to your commercial priorities, and the moments that really matter to your customers.