It’s been an exciting journey supporting Counties Power and WEL Networks prepare for the launch of the new, innovative OpenLoop service.

OpenLoop gives EV drivers the ability to easily find available chargers on the OpenLoop network and seamlessly charge their vehicles all via a super simple App.

D&Co helped define the OpenLoop cvp and brand strategy, we designed the word mark and design system and mvp activations including digital, brand and marketing activities.

Give. Support. Pivot. Adapt. Retail stories of social good, resilience and change using design thinking for innovation.

Russ will journey through 4 inspiring stories he’s been involved with that demonstrate a new, and hopefully better, normal as New Zealand exits strict COVID19 societal and business lockdown rules.

Book your place at this free event

It all began with a gift of 40 hours during week one of the lockdown and has resulted in Russ investing in the business and continuing to help drive their brand experience.

It’s a real honour for Russ to have been invited onto Manaaki (www.manaaki.io) to support New Zealand’s SME community through this difficult time. Manaaki is platform of support where experts from a number of industries provide answers to questions posed by those in need.

As part of a concerted effort to help our clients through the pandemic crisis we supported the Fonterra team with a series of supportive strategies and tips for their employees around the globe.

We’re delighted to have completed work on Mitre 10’s Retail and Trade CX Strategy.

We’re delighted to have been appointed to redesign the visitor experience at Fonterra’s most visited site - Te Rapa.

It's great to see our favourite idea from our design sprint with Z on reimagining the Future of Loyalty hit the market.

Sharetank leverages insights unearthed through empathising with customers and discovering critical pain points, i.e. “Why is fuel pricing variable across town?"

Sharetank takes the best Z price within a 30km radius and allows you to lock in that price. Moreover you can bulk buy your fuel and it can be shared with up to 5 others.

Great to be invited along to talk at the EMA Fresh Marketing conference.

it was an honour to keynote at the ALGIM conference in Christchurch earlier this month.

It was an honour to keynote alongside my client, David Brem from Foodstuffs NZ, on the importance of CX.

It’s not often that I spend a weekend morning keynoting to a group of beauty therapists but that’s exactly what happened this weekend at the Caci Clinic employee conference!

I recently spoke, alongside Nanogirl and Jenene Crossan, at the New World leaders conference in Queenstown on emerging grocery trends and my hypothesis on the future of the grocery sector. Feedback has been excellent and it’s always nice to get down to QT!

We’re on a journey to deliver ‘customer experience excellence’ across the Foodstuffs NZ brands starting with the New World ‘Moments that Matter’ strategy. We now have a firm foundation in place to build upon that provides focus and a set of prioritised customer benefits based on qual and quant testing.

I’m stoked to have been invited to join the advisory board for the Marketing Association’s CX Conference.